Customers are charged postage based on the weight of the order and where in the world the goods are being delivered. This is calculated for you in the website checkout area or by using the check delivery button above, making the shopping process quick and easy for our customers.
Please make sure that all returned items are returned with the delivery note / invoice within 28 days normally.
Any items returned for reasons other than defects must be unused.
It is difficult for Treehouse to accept returns of items made specifically for the customer.
Credits/Refunds will not be issued for delivery costs and the customer is responsible for sending back the item.
NB: Due to our Covid 19 protocol returns are taking a little longer to process than normal as we are putting the packets into quarantine before opening them, please be patient and they will be sorted asap.
Used with all Helite Air Jackets. Treehouse are the Helite Equestrian distributors for the UK and Ireland, if you require a Helite product to be sent outside of these countries please see www.helite.com for your own country's supplier.
Child or Adult size.
To guarantee a proper functioning of the airbag system, it is of crucial importance to mount the trigger system correctly. The order must always be: piston, key-ball (notch on piston to fit the ball in), spring and bearing cap. The needle of the piston must point in the direction of the cartridge, the key-ball has to fit in the notch of the piston.
Caution: Never put the key-ball between spring and piston, this disables the system to trigger.
Two years ago at Bramham Horse Trials I bought a hi viz air jacket for hundreds (gulp) of pounds. On Sunday on a pleasure ride I was on my own in the most far away and inaccessible part of the course when my mare shied violently when trotting and I went out the side door. At first I thought it was not going to go off but 'bang' and I was unhurt on my back on the ground. I did not even bang my head. I undid my jacket quickly and sat up to look for my horse. This is the first time I have come off my horse. I will be 70 in September and walked a few miles back to the venue as my horse broke a rein. I have changed the cylinder and was surprised how easy it was, so am going to carry a spare in a bum bag from now on. Am now going to order. I see that you only send them out in threes and I do not want to wait until Burghley. I weighed my spare cylinder and it was OK. Just thought I would let you know how fabulous this jacket was. It saved me from injury as I feel that I would at the very least have badly jarred my back with an ordinary body protector. It was worth every penny. I always wear hi viz as I have to ride down a narrow busy lane for one mile to access off road riding and in any case if the worst does happen the air ambulance can see you. Are you going to be making a hi viz summer and winter jacket(s) with air bag combined? One very satisfied customer. Julia Hardy