Customers are charged postage based on the weight of the order and where in the world the goods are being delivered. This is calculated for you in the website checkout area or by using the check delivery button above, making the shopping process quick and easy for our customers.
Please make sure that all returned items are returned with the delivery note / invoice within 28 days normally.
Any items returned for reasons other than defects must be unused.
It is difficult for Treehouse to accept returns of items made specifically for the customer.
Credits/Refunds will not be issued for delivery costs and the customer is responsible for sending back the item.
NB: Due to our Covid 19 protocol returns are taking a little longer to process than normal as we are putting the packets into quarantine before opening them, please be patient and they will be sorted asap.
The chin pad is made in the UK with British Wool by Nuumed. We offer 2 sheepskin pad options for the Ultimate muzzles; and the 3 piece grazzle muzzle set which gives protection on sides and chin (see the related page to this below) .
- FITTING A CHIN PAD - To fit a wool chin pad to your Ultimate Muzzle, undo the velcro on the near side throat strap to release the upright strap at the back.Thread the upright strap through the slot at the top of the pad, re thread the throat strap and fasten the velcro. Use the small velcro straps on the pad to thread through the gaps at the back of the muzzle and fasten on the outside. If fitting the pad to a small pony or pony size you will need to cross the velcro so one top strap velcros to the opposite side bottom strap diagonally When they are done up it will make an X. Alternatively, fold the bottom on the pad towards the back of the muzzle and the velcro will do up without needing to cross it to the other side.