Customers are charged postage based on the weight of the order and where in the world the goods are being delivered. This is calculated for you in the website checkout area or by using the check delivery button above, making the shopping process quick and easy for our customers.
Make sure that all returned items are returned with the delivery note / invoice within 28 days normally.
Any items returned for reasons other than defects must be unused.
It is difficult for Treehouse to accept returns of items made specifically for the customer.
Credits/Refunds will not be issued for delivery costs and the customer is responsible for sending back the item.
NB: Due to our Covid 19 protocol returns are taking a little longer to process than normal as we are putting the packets into quarantine before opening them, please be patient and they will be sorted asap.
Free Postage: Use DISCOUNT CODE for FREEPOST: VOUCHERPOST in the code box at the end of the order and allow 1-3 working days for these to be sent Royal Mail first class.
- We can personalise the discount code eg HAPPYBIRTHDAYTREE , so just let us know in the comment section at the end of the order and we will try our best.
- Treehouse gift vouchers make an ideal present, available in £5, £10, £20 or £50 amounts.
- Specific amount vouchers can be made up if different required - please just call.
May I take this opportunity to thank you for the fantastic service I have received the last 3 times I have ordered from yourselves.